Busy Branches
Support
How can we help?
A real person reads every email — usually the one who wrote the app. Expect a reply within two working days.
Reporting a bug
Include your iPhone model, iOS version, and what you did just before it went wrong. Screenshots help more than anything else.
Common questions
My co-parent's invite isn't working
Two things to check. First, both of you need iCloud Backup & Sync switched on in Settings inside the app, and both need to be signed in to iCloud on the device.
Important: the person accepting the invite should accept on a fresh install, before they've added any family members of their own. If they've already built a family locally, accepting will push their copy into the shared family and you'll see duplicate members. If that's already happened, delete the duplicates on either device — the change syncs to both.
Changes aren't showing up on the other phone
Busy Branches syncs when the app comes to the foreground, so bring it to the front on both devices and give it a few seconds. If it still looks stale: check both phones are on the internet, both are signed in to iCloud, and iCloud Backup & Sync is on in the app's Settings. Deletions sync too — if you delete someone on one phone they'll disappear from the other.
I'm not getting reminders
Open iOS Settings › Notifications › Busy Branches and make sure Allow Notifications is on. Check that Focus or Do Not Disturb isn't filtering them, and that the care item actually has a reminder switched on in its own settings. Reminders are scheduled locally on your device, so they work with no internet connection.
I paid for Pro but it isn't unlocked
Open the Pro screen in the app and tap Restore Purchases. Make sure the device is signed in to the same Apple Account that made the purchase. If it still doesn't unlock, email us with the date of purchase and we'll sort it out.
How do I cancel the Pro subscription?
Subscriptions are managed by Apple, not by us: iOS Settings › tap your name › Subscriptions › Busy Branches › Cancel Subscription. Cancel at least 24 hours before the renewal date. Nothing you've entered is deleted when Pro ends — the Pro features simply switch off.
How do I delete everything?
There's a reset option in the app's Settings that wipes the local database. If iCloud sync is on and you want the cloud copy gone too, also turn off iCloud Backup & Sync and remove the app's data in iOS Settings › your name › iCloud › Manage Account Storage. Deleting the app removes everything on the device.
Why does the app ask for my location?
Only to fetch local weather from Apple WeatherKit, so the tree can rain or snow along with the sky outside. The location isn't stored and never reaches us. Decline it and the app works fine — you just get the default clear-day tree.
Can I use it on my iPad too?
Yes. Busy Branches is a universal app — one download covers iPhone and iPad. With iCloud sync on, both show the same family.
Busy Branches keeps the records you create. It is not a medical device, not a medical record, and it doesn't give medical, dental or veterinary advice — always confirm timings and dosages with your own providers.